Get in Contact with Customer Services with Zappix

This free app has the capability of a smart visual menu that guides you to choose the preferred way to connect to whom you want to get in contact with. Zappix’s commanding management console allows you to change and revise the visual menus and manage how the visual menu is displayed. As well as calling or accessing a web site, Zappix sustains other service channels such as text messages, various Social Media such as Facebook and Twitter, and email.

Some menus require entering information such as your account number, order number, etc. Zappix asked me to enter the information before placing the call and sent it to the destination once the call was active. As soon as the call was active there was a tracking bar which showed me the approximate time it was going to take to get through to the person me intended to contact.

Zappix screenshot

Zappix screenshot

Zappix can remember those numbers for you for the next time you will need to dial. Just look under the recent contacts. And if it is a contact you regularly visit then you can “favorite” that contact and find it even more quickly. Zappix also made storing this information for future use optional and can be turned off by going into the Zappix settings.

The at-ease feeling of getting through to someone in a manageable amount of time was very intriguing. This app is supported by Android and iPhone. So, as long as the user of this app has a smart phone with the Android Market Place or the iPhone App store this app will be supported. Zappix is an app startup whose mobile app authorizes users to bypass customer service voice menus when calling companies, government agencies or nonprofit organizations.

Zappix companies list

Zappix companies list

Zappix makes the user feel empowered by just how quickly they can get in contact with someone to pay a bill, ask a question, or talk with a company about starting a contract. From the initial time I used it, it has been the easiest learning development with any app I’ve used. You can usually get to where you need to go in about 10 seconds. Compared to the standard hang around time on the phone being 20 to 30 minutes this app is resourceful.

After using this app for a while, there was a bill I figured I would try to pay to a company that is local to me. When I searched for the app I was surprised by finding out they did not support this company. I then did a little research to find that because this app is new here in the states and started on the East Coast, the list of supporters are is not complete yet. There is a somewhat of a bias to those states back East because it is still spreading to those in the West. Do not get me wrong, the list is still very extensive, just not complete. So there are still some companies that you may have to Google and jot down the information but the majority of your time will be freed up because of what this app can do for you.